This
topic of the MBA was fantastic. I got to improve my skills on processes
(analyzing, documenting and making recommendations), project implementation and
risk management. The textbook “Operations and Process Management” is an
excellent read, especially if you can get the e-book, as it has useful videos
and practice apps.
The
assignment allowed me to gain more insight on SIPOC, Performance Objectives and
drawing Spider Diagrams to interpret performance objectives. The
MPS approach provides models and frameworks that allow organisations to analyse
the strategic importance and impact of its systems and processes to meet
customers’ and market requirements and expectations. It also provides a holistic
assessment of these systems and processes in order to improve, enhance,
terminate or continue with them. A purely systems and process approach will not
work without looking at the people involved in the process. Understanding the
soft system approach is vital to ensure that the people involved in the
processes understand it and can play an active role in improving it.
When
viewing the suppliers, inputs, processes, outputs and customers, I am able to
notice the failure points and areas of waste. The knowledge obtained will allow
me to use the models and tools to resolve these issues and allow our
organisation to quickly adapt to the changing demands of our customers.
3
more assignments and 3 exams left for this year!!
...(a
lean) ME
